We know that your time is valuable, which is why we arrange our services around your schedule. When you are busy running a business, you have more important things to worry about than commercial appliance repair. Leave this job up to the speedy professionals at Fixwerks, and your business will soon be back in full swing
Our service personnel are
highly trained experts
We can help brands with
regards to storing and keeping
track of all item spareparts
Provide technical data and end-customer data for brand improvement
We can custom install your
products for customers
Our lines are always open for
after sales support
Customer service support
Here are common problems when handling appliance brands adressing these problems will create a strong customer retention and repeat purchase.
The damage rate in this industry could be 10% or even higher. Need extra man power to install in remote areas. Every brand has a moral obligation to cater to the customer who bought from them. Specially if the item in question is still under warranty. There should be a unit specifically tasked in handling customer concerns
Our expertise lies in repair and servicing of appliances. This is where you can trust us to solve your “in and out” of warranty customer’s problems efficiently.
Fixwerks can help manage all or a partial of your spare parts inventory. We provide quarterly updates on latest stock availability and reports when inventory hits minimum reorder point.
Here are a few customer service statistics that serve to emphasize just how paramount excellent customer service can be for your bottom line:
This is a study from 2020 on customer expectations which is simulated on a large sample size with varied demographic and psychographic characteristics. As you can tell, excellent customer service is a name maker, no matter what your industry. It helps grow revenue, maintain customer loyalty, and improve your overall business strategy.
As human beings we have a natural desire to be recognized as unique, valued individuals.
Instead of being identified by a ticket or case number.
The service industry is a relationship based business, that being the service provider and the customer or partner. Like all relationships it functions primarily on the foundation of TRUST.
We as a company believe that by earning our customer's trust we can build bigger and better relationship bridges. By striving for greatness and achiveing it in a consistent basis we are able to build rapport, which then bolsters reputation.
We believe that doing good and honest quality service is the basis for why our partners and customers trust us to this day, and it is why we continue to strive for Excellence.