Brands and Distributors Repair Expert
We know that your time is valuable, which is why we arrange our services around your schedule. When you are busy running a business, you have more important things to worry about than commercial appliance repair. Leave this job up to the speedy professionals at Fixwerks, and your business will soon be back in full swing
What Sets Us Apart
Technical Expertise
Our service personnel are
highly trained experts
Inventory Management
We can help brands with
regards to storing and keeping
track of all item spareparts
Data and Analytics
Provide technical data and end-customer data for brand improvement
Installation Services
We can custom install your
products for customers
After Sales Service
Our lines are always open for
after sales support
Customer Service
Customer service support
The Dilemma
Here are common problems when handling appliance brands adressing these problems will create a strong customer retention and repeat purchase.
- Damage
- Installation
- Service
- After sales support
The damage rate in this industry could be 10% or even higher. Need extra man power to install in remote areas. Every brand has a moral obligation to cater to the customer who bought from them. Specially if the item in question is still under warranty. There should be a unit specifically tasked in handling customer concerns
Technical Expertise
Our expertise lies in repair and servicing of appliances. This is where you can trust us to solve your “in and out” of warranty customer’s problems efficiently.
Repair Experience
Fixwerks is separated into main sections namely: Heatwerks, Chillwerks & Waterweks. These sections focus on commonly used appliances in the household such as conventional ovens, refrigerators, washing machines etc. By dividing appliances into subsections, we are able to focus and delegate specialist teams to tackle any breakdowns or malfunctions.
Accountability
By offering warranty to customers and using electronic invoices as an assurance for our work, customers feel confident trusting us with their faulty appliances. They are able to contact us should the appliance fail within the warranty period giving them a peace of mind.
Installation and Replacement Services
Many of our new and existing clients would rather purchase a new appliance should the repair cost be too steep for them. This is where we are able to promote your appliances to our existing clients. Fixwerks is also able to market your products on our website to increase brand awareness to the local market.
We can repair a wide variety of appliances
Wine Chiller
Refrigerator
Freezer
Aircon
Microwave
Oven
Cooker Hood
Stove
Washing Machine
Water Heater
Dryer
Dishwasher
Other Appliances We Repair
Coffee Machines
Baking Equipment
Air Fryer
Stand Mixer
Air Purifier
Vacuum Cleaner
Waffle Maker
Cream Dispenser
Standing Fan
Ceiling Fan
Wall Fan
Inventory Management
Fixwerks can help manage all or a partial of your spare parts inventory. We provide quarterly updates on latest stock availability and reports when inventory hits minimum reorder point.
Full Inventory
Inventory report will be provided quarterly on stock
(No transport charged)
Partial Inventory
Inventory report will be provided quarterly on stock.
(Reduce transport cost to warehouse for parts collection)
Non- Inventorized
(Transport Charged per Collection trip)
Why customer service should be the focus?
Here are a few customer service statistics that serve to emphasize just how paramount excellent customer service can be for your bottom line:
The quality of a company’s customer service can make or break the bank.
This is a study from 2020 on customer expectations which is simulated on a large sample size with varied demographic and psychographic characteristics. As you can tell, excellent customer service is a name maker, no matter what your industry. It helps grow revenue, maintain customer loyalty, and improve your overall business strategy.
PERSONALIZATION IS THE KEY
As human beings we have a natural desire to be recognized as unique, valued individuals.
Instead of being identified by a ticket or case number.
- 76% want companies to remember who they are
- 61% feel treated more like tickets than people
Your Trusted Repair & Maintenance Partner
The service industry is a relationship based business, that being the service provider and the customer or partner. Like all relationships it functions primarily on the foundation of TRUST.
We as a company believe that by earning our customer's trust we can build bigger and better relationship bridges. By striving for greatness and achiveing it in a consistent basis we are able to build rapport, which then bolsters reputation.
We believe that doing good and honest quality service is the basis for why our partners and customers trust us to this day, and it is why we continue to strive for Excellence.
Why Choose Us
More Reasons Why To Engage Us?
CRM Systems
- Ease of scheduling appointment - we have a dedicated customer service team
Wide Network For Supplies
- No appliance is too old, with our wide network of suppliers, we are able to source for many spare parts that are not longer availalbe locally.
Cloud Based Infrastructure
- We have a fully digital platform in doing business. All data gathered is carefully analyzed and transmitted both internally and externally through our partners.
Our Partners
Get In Touch With Us Today.
For urgent repairs, please call us at our hotline
+65 6765 8890
Email:
New enquiries or Follow-up jobs: support@fixwerks.com
Administrative/media related matters: admin@fixwerks.com
Location:
55 Serangoon North Avenue 4, #06-11, Singapore 555859
